Any help would be much appreciated!They send out free samples. That's right, like another reviewer here, I was appalled that they wanted me to go through the motions of returning a defective item during a pandemic (I sent them pictures). There comes a time when a make-do piece of furniture won’t do.
In other words, they are saying it takes over a month to go from LA to Boise. I am now supposed to wait another week, so they can try to figure out what is going on.Lastly, my credit card has a $3500 pending charge from West Elm for items I have already received and paid for - they've assured me if it goes through, I can call back and try to get a refund! I was told I could check the delivery process online. Really it should be 4.75.
While it is the most comfortable couch I have ever purchased, we wasted our money and now have an old looking couch that continues to peel off the leather. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I can only find information on the Performance Tweed fabrics. It is now August 3, and they said that it would be here between August 18-22.
We bought the leather Haven sectional in December 2019. It was highly unlikely that the maker would have started making the sofa in 10 hours.
Everything out there seems to either be made in China, or super expensive. I am looking to purchase West Elm's Harmony Sectional in a lighter cream or grey fabric? I have a feeling I have many more customer service calls in my future until I get my ~$1500 refunded... Never ordering from this company again.
At your convenience, please email us at support@westelm.com with your order details and we'll be in touch.So I had two negative experiences ordering from West Elm in the past couple months. The only reason for 4 rather than 5 stars is a) because it was lame to order something only to find out it wasn't in stock, and b) if I wrote a 5 star review, people would think it was phony!
We really appreciate hearing from you and will pass your feedback along. They are all polite but have no ability to help.
Its location on this page may change next time you visit.For more information about reviews on ConsumerAffairs.com please visit our *I would give a 4.9 rating if I could, just because of the delay with the chair.Hi Louise, Thank you for your kind words! Sofas are big investments, and we absolutely want them to last. .. Shelter Sofa, Yarn Dyed Linen Weave, Shelter Blue by: Elm . Hi - Just wondering if you ever bought the sofa and what fabric you chose. I am concerned with the durability and potential piling. An expert gives us the rundownIf you're a cat lover, the joys outweigh any other issue. I was told it would arrive on a certain date and received an email a week later that it was delayed for 3 more weeks.
By March it looked as if the middle cushion was years old with cracks and peeled leather.
(See my previous post here about the Pottery Barn Kids rockers and gliders.) I've called 6 times to find out where the table is, worried that the erroneous status will cause further confusion with delivery. The customer service agent lied to me and told me she changed the shipping address to our new address, but it did not change, and even though I called back several times to confirm, as the item was not arriving, each new agent confirmed this change.
So we would have to wait for the makers to reply. They have an amazing service.My credit card was charged by West Elm without delivering the sofas that I had ordered two months ago. So if you have a few months (maybe) to wait for your furniture and can drop anything at any time for them to arrive then maybe West Elm is for you, but I would use any other furniture store and will give you better quality furniture for the price and will actually arrive when they say.I purchased two chairs and a table from West Elm.
After long shipment delays, that I was willing to attribute to COVID (even though other companies didn't seem to have the delays West-Elm did) I tried to call and have the shipping address changed for items that had yet to be shipped, as my husband and I were moving and never anticipated a lighting fixture (that was supposedly in stock) taking months to deliver.
Then I called again recently, went through the entire process again, just to be told a week later via email that our request doesn't fit their parameters. I scheduled for Sunday, July 26th. Get buying tips about Furniture Stores delivered to your inbox.
Any help would be much appreciated!They send out free samples. That's right, like another reviewer here, I was appalled that they wanted me to go through the motions of returning a defective item during a pandemic (I sent them pictures). There comes a time when a make-do piece of furniture won’t do.
In other words, they are saying it takes over a month to go from LA to Boise. I am now supposed to wait another week, so they can try to figure out what is going on.Lastly, my credit card has a $3500 pending charge from West Elm for items I have already received and paid for - they've assured me if it goes through, I can call back and try to get a refund! I was told I could check the delivery process online. Really it should be 4.75.
While it is the most comfortable couch I have ever purchased, we wasted our money and now have an old looking couch that continues to peel off the leather. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I can only find information on the Performance Tweed fabrics. It is now August 3, and they said that it would be here between August 18-22.
We bought the leather Haven sectional in December 2019. It was highly unlikely that the maker would have started making the sofa in 10 hours.
Everything out there seems to either be made in China, or super expensive. I am looking to purchase West Elm's Harmony Sectional in a lighter cream or grey fabric? I have a feeling I have many more customer service calls in my future until I get my ~$1500 refunded... Never ordering from this company again.
At your convenience, please email us at support@westelm.com with your order details and we'll be in touch.So I had two negative experiences ordering from West Elm in the past couple months. The only reason for 4 rather than 5 stars is a) because it was lame to order something only to find out it wasn't in stock, and b) if I wrote a 5 star review, people would think it was phony!
We really appreciate hearing from you and will pass your feedback along. They are all polite but have no ability to help.
Its location on this page may change next time you visit.For more information about reviews on ConsumerAffairs.com please visit our *I would give a 4.9 rating if I could, just because of the delay with the chair.Hi Louise, Thank you for your kind words! Sofas are big investments, and we absolutely want them to last. .. Shelter Sofa, Yarn Dyed Linen Weave, Shelter Blue by: Elm . Hi - Just wondering if you ever bought the sofa and what fabric you chose. I am concerned with the durability and potential piling. An expert gives us the rundownIf you're a cat lover, the joys outweigh any other issue. I was told it would arrive on a certain date and received an email a week later that it was delayed for 3 more weeks.
By March it looked as if the middle cushion was years old with cracks and peeled leather.
(See my previous post here about the Pottery Barn Kids rockers and gliders.) I've called 6 times to find out where the table is, worried that the erroneous status will cause further confusion with delivery. The customer service agent lied to me and told me she changed the shipping address to our new address, but it did not change, and even though I called back several times to confirm, as the item was not arriving, each new agent confirmed this change.
So we would have to wait for the makers to reply. They have an amazing service.My credit card was charged by West Elm without delivering the sofas that I had ordered two months ago. So if you have a few months (maybe) to wait for your furniture and can drop anything at any time for them to arrive then maybe West Elm is for you, but I would use any other furniture store and will give you better quality furniture for the price and will actually arrive when they say.I purchased two chairs and a table from West Elm.
After long shipment delays, that I was willing to attribute to COVID (even though other companies didn't seem to have the delays West-Elm did) I tried to call and have the shipping address changed for items that had yet to be shipped, as my husband and I were moving and never anticipated a lighting fixture (that was supposedly in stock) taking months to deliver.
Then I called again recently, went through the entire process again, just to be told a week later via email that our request doesn't fit their parameters. I scheduled for Sunday, July 26th. Get buying tips about Furniture Stores delivered to your inbox.
west elm Review west elm specializes in custom sofas, but also has several in-stock options for a quicker turn around. I couldn’t figure out how to make my downstairs a living and dining area without feeling crowded. Looking for input on this sofa/fabric. Thank you, you have successfully subscribed to our newsletter! When I check the status of my order online it says "Delivered on July 26th". Here’s what to consider when choosing a quality sofaHigh use, a low door, kids and pets running amok — whatever your area endures, this insight will help you find the right rug for itMake buyer's remorse over furniture, textiles and more a thing of the past with this wise purchasing adviceDraw today's home buyers by appealing to their tastes, with these guidelines from an expert decoratorLearn about foam versus feathers, seat depth, springs, fabric and more for a couch that will work for years to comeWhich kitchen flooring is right for you? Still haven't received that email, but the order status online now says "return started"...ummm, no!
Any help would be much appreciated!They send out free samples. That's right, like another reviewer here, I was appalled that they wanted me to go through the motions of returning a defective item during a pandemic (I sent them pictures). There comes a time when a make-do piece of furniture won’t do.
In other words, they are saying it takes over a month to go from LA to Boise. I am now supposed to wait another week, so they can try to figure out what is going on.Lastly, my credit card has a $3500 pending charge from West Elm for items I have already received and paid for - they've assured me if it goes through, I can call back and try to get a refund! I was told I could check the delivery process online. Really it should be 4.75.
While it is the most comfortable couch I have ever purchased, we wasted our money and now have an old looking couch that continues to peel off the leather. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I can only find information on the Performance Tweed fabrics. It is now August 3, and they said that it would be here between August 18-22.
We bought the leather Haven sectional in December 2019. It was highly unlikely that the maker would have started making the sofa in 10 hours.
Everything out there seems to either be made in China, or super expensive. I am looking to purchase West Elm's Harmony Sectional in a lighter cream or grey fabric? I have a feeling I have many more customer service calls in my future until I get my ~$1500 refunded... Never ordering from this company again.
At your convenience, please email us at support@westelm.com with your order details and we'll be in touch.So I had two negative experiences ordering from West Elm in the past couple months. The only reason for 4 rather than 5 stars is a) because it was lame to order something only to find out it wasn't in stock, and b) if I wrote a 5 star review, people would think it was phony!
We really appreciate hearing from you and will pass your feedback along. They are all polite but have no ability to help.
Its location on this page may change next time you visit.For more information about reviews on ConsumerAffairs.com please visit our *I would give a 4.9 rating if I could, just because of the delay with the chair.Hi Louise, Thank you for your kind words! Sofas are big investments, and we absolutely want them to last. .. Shelter Sofa, Yarn Dyed Linen Weave, Shelter Blue by: Elm . Hi - Just wondering if you ever bought the sofa and what fabric you chose. I am concerned with the durability and potential piling. An expert gives us the rundownIf you're a cat lover, the joys outweigh any other issue. I was told it would arrive on a certain date and received an email a week later that it was delayed for 3 more weeks.
By March it looked as if the middle cushion was years old with cracks and peeled leather.
(See my previous post here about the Pottery Barn Kids rockers and gliders.) I've called 6 times to find out where the table is, worried that the erroneous status will cause further confusion with delivery. The customer service agent lied to me and told me she changed the shipping address to our new address, but it did not change, and even though I called back several times to confirm, as the item was not arriving, each new agent confirmed this change.
So we would have to wait for the makers to reply. They have an amazing service.My credit card was charged by West Elm without delivering the sofas that I had ordered two months ago. So if you have a few months (maybe) to wait for your furniture and can drop anything at any time for them to arrive then maybe West Elm is for you, but I would use any other furniture store and will give you better quality furniture for the price and will actually arrive when they say.I purchased two chairs and a table from West Elm.
After long shipment delays, that I was willing to attribute to COVID (even though other companies didn't seem to have the delays West-Elm did) I tried to call and have the shipping address changed for items that had yet to be shipped, as my husband and I were moving and never anticipated a lighting fixture (that was supposedly in stock) taking months to deliver.
Then I called again recently, went through the entire process again, just to be told a week later via email that our request doesn't fit their parameters. I scheduled for Sunday, July 26th. Get buying tips about Furniture Stores delivered to your inbox.
